Going to university isn’t just about your degree, you’ll meet new people, take part in new experiences and learn more about yourself. Sometimes, you’ll face challenges, but we have a range of support services to help you with all aspects of your life during your time at ALT. If you need some extra support, our Student Support and Experience team can help you with the following:
Wellbeing and support
- Wellbeing and counselling
- Medical support
- Disabled support
- Financial support
- Academic support
- Care experienced and estranged student support
- Safeguarding support
Bespoke support for you
Wellbeing and counselling
We have a range of wellbeing activities for you to help you settle in and check in whenever you need some extra support or someone to talk to. You’ll also be able to access regular wellbeing sessions with our Student Support and Experience team throughout your time at ALT. This includes:
- Induction and enrolment programme at the start of each academic year.
- One-to-one pastoral support available to all students.
- Weekly drop-in sessions during term time.
- A calendar full of regular workshops and activities.
We also partner with charities and organisations to put together a series of campaigns and awareness events with practical advice and guidance for mental health and wellbeing.
Sometimes, you might want support from someone who’s separate from our staff, your friends or family. Counselling may help you. You can talk in a safe, non-judgmental and confidential setting where you can work through your problems. We have professional, registered counselling and wellbeing support through our Student Assistance Programme. This is facilitated by Health Assured, the UK’s largest independent assistance programme.
You’ll also have access to the Health Assured app for personalised content and courses to give you the wellbeing tools and strategies to use in your own time.
If you’d like to find out more about how we can support you with your wellbeing and mental health, email email@example.com
We work in partnership with local healthcare providers close to campus. The Park Green Surgery is within walking distance of our campus. For information on the services available, visit Park Green Surgery or register with the surgery.
We encourage you to register with a local doctor as soon as you start your studies with us to make sure that you can see a doctor if you need medical care during the course of your studies.
If you have a specific learning difficulty, physical or medical condition, or mental health difficulties, our Student Services team can help you find the right support for you.
This includes helping you with your application for Disabled Students’ Allowance (DSA). Disabled Students' Allowances (DSAs) is financial support available from the government to help you with any costs and support you may need as a direct result of a disability, ongoing health condition, sensory impairment, mental health condition or specific learning difficulties.
If you are applying for DSA, we recommend you start the process at least three months before your course starts. This is so you can complete all stages of the application and ensure support is in place before teaching begins.
If you’d like to talk about anything or find out what disability support is available to you, contact firstname.lastname@example.org
We understand that money worries can really affect your mental health and welfare. Our Student Support and Experience team can help you with financial advice, guidance on budgeting and where you can go if you need further financial support.
Our Hardship Fund is also available to support students with essential living costs to ensure studies are not impacted. You may be eligible to receive a one-off payment if you are experiencing unforeseen financial difficulties.
To help you get the most out of your time with us, we have academic support available to help you through your studies. You can get one-to-one practical support with study and research skills, written work and academic writing, understanding briefs, referencing and organising and managing workloads.
Care experienced or estranged student support
If you have spent time in local authority care or do not have contact with your parents, we can provide information, advice and support.
We understand the often-complex requirements that you may have if you’re care experienced or have become estranged from your family. We have a dedicated Champion, who can support you in key areas where estranged students often feel like of support the most, including finance and health and wellbeing.
Your Champion can help find external support when applicable, such as aiding networks, organisations and charities.
To find out more about what support is available to someone who is either care experienced or estranged from their family, visit Become.
We’re committed to providing a providing a positive experience for our students. We ensure our space remains a safe, nurturing and inclusive environment for teaching, learning and research, as set out in our Equality, Diversity and Inclusion and Safeguarding policy.
We have a zero-tolerance policy on abusive behaviours of any kind. If you have any safeguarding concerns or incidents, including harassment, sexual harassment or bullying, our Student Support and Experience team are here to support you and help you make a formal complaint or report.
We are committed to ensuring vulnerable individuals within the student community are safeguarded from being drawn into terrorism, as set out in our Prevent Duty Policy and Referral Procedure. We take a risk-based approach to ensure appropriate measures are in place to minimise the risks of both staff and students being radicalised whilst upholding freedom of speech, academic freedom and promoting equality and diversity across the institution.
More information and guidance is available on the government’s Prevent Duty Training.
Get in touch
If you'd like to find out more about the support we have available to you, our Student Support and Experience team is here to help.